Refund & Cancellation Policy

Because MAAV products are food items, returns and refunds are handled with product safety and order condition in mind.

Cancellations

You may request cancellation before an order is dispatched by emailing eatmaav@gmail.com with your order details. Once an order has been dispatched, cancellation may no longer be possible.

Damaged, incorrect or quality-related orders

If you receive a damaged package, the wrong product, or have a genuine product-quality concern, contact us as soon as possible with your order number and supporting photos where relevant. We will review the case and, where eligible, arrange an appropriate replacement or refund.

Change-of-mind returns

Opened or delivered food products are generally not accepted for return solely because of a change of mind.

Approved refunds

Approved refunds are initiated to the original payment method. Final credit timing can depend on the bank, card network or payment provider.

Grievance escalation

If you believe your case needs direct review, write to eatmaav@gmail.com.

MAAV Functional Foods Private Limited
19-406, Pineapple Colony, VSL Nagar, Sri Krishnapuram, Visakhapatnam (Urban), Visakhapatnam - 530040, Andhra Pradesh
Phone: +91 92814 14173
Email: eatmaav@gmail.com